the pax

Leather can be repaired, refurbished and re-purposed but it has also been recycled for well over 70 years into leather fiber board, a material used in footwear, or sometimes as ground up trimmings for stuffing boxing punch bags.  More expanded operations are being developed in recycling used leather into innovative materials that can be used in various fields. 

 Check locally as some cities have their own recycling centers where they either dispose of material or resell/reuse it for projects. Alternatively, check with recycling depots or companies in your area that collect scraps and offcuts directly from tanneries and leather manufacturers. You can also send your old leather goods to us, and we will use them for a future product line.

 Our packaging will always be plastic free and can be easily recycled. Almost every city in the world has recycling bins for paper and cardboard. Simply flatten and dispose of the boxes and paper as you would your regular recycling. 

 If you ever have questions about how to dispose of a specific item or need more information on recycling options in your area, please don't hesitate to reach out to our customer support team.

When it comes to maintaining the cleanliness of your bag, the process is quite simple and straightforward. The bag is designed with a removable liner for your convenience. This liner can be easily detached from the bag. Before you proceed with washing, it’s crucial to ensure that the liner is empty. Remove any items that may be inside to prevent them from getting damaged in the wash.

After you’ve placed the liner in the washing machine, you can run the wash cycle as you normally would. Once the cycle is complete, reshape the bag and lay flat to dry. Once dry, you’ll have a clean and fresh liner ready to be used again. This simple yet effective method ensures that your bag remains clean and in good condition.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@crosbyandnyx.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@crosbyandnyx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@crosbyandnyx.com.

How do I wash my liner?

Simply remove the liner from the bag and throw it in the washing machine. Remember to empty it out first.

How is chrome-free leather better for the environment?

Chrome-free leather means less pollution, cleaner waste streams, and improved biodegradability. It creates a more circular solution for the waste of the meat industry.